Steps to Reverse an FNB eWallet Transaction
1. Immediate Action:
•As soon as you realize the mistake, act quickly. Contact FNB customer service immediately at 087 575 9405. The sooner you report the issue, the better the chances of a successful reversal.
2. Visit an FNB Branch:
•If you're unable to resolve the issue over the phone, visit your nearest FNB branch. Bring along your identification documents and any transaction details.
3. Provide Transaction Details:
•You will need to provide details of the transaction, such as the date, amount, recipient’s number, and reference number. The more information you can provide, the better.
4. Recipient's Consent:
• If the recipient has not yet withdrawn the funds, FNB may be able to reverse the transaction. However, this usually requires the recipient’s consent.
5. Follow Up:
• Ensure you follow up on your request regularly. Keep a record of all communications with FNB, including any reference numbers or case numbers provided by the bank.
Considerations and Limitations
•Timing: Reversals are more likely to be successful if requested immediately after the transaction. Once the recipient withdraws the funds, reversal becomes significantly more difficult.
•Bank Policies: Each case is subject to FNB's policies and procedures, and not all reversal requests may be approved.
•Legal Grounds: In some cases, you may need to prove that the transaction was made in error, which might involve legal documentation or further verification.
Useful Tips
•Double-Check Details: Always double-check the recipient’s phone number and amount before confirming an eWallet transaction.
•Transaction Alerts: Set up SMS or email alerts for transactions to catch any errors quickly.
•Contact Support: For further guidance, visit the [FNB eWallet page or contact their customer support.
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