How to reverse FNB ewallet

Reversing an FNB eWallet transaction can be a bit challenging since the bank generally processes these transactions instantly and treats them as final. However, there are specific steps you can take to attempt a reversal if necessary:

Steps to Reverse an FNB eWallet Transaction

1. Immediate Action
•As soon as you realize the mistake, act quickly. Contact FNB customer service immediately at 087 575 9405. The sooner you report the issue, the better the chances of a successful reversal.

2. Visit an FNB Branch
•If you're unable to resolve the issue over the phone, visit your nearest FNB branch. Bring along your identification documents and any transaction details.

3. Provide Transaction Details: 
•You will need to provide details of the transaction, such as the date, amount, recipient’s number, and reference number. The more information you can provide, the better.

4. Recipient's Consent:
• If the recipient has not yet withdrawn the funds, FNB may be able to reverse the transaction. However, this usually requires the recipient’s consent.

5. Follow Up:
• Ensure you follow up on your request regularly. Keep a record of all communications with FNB, including any reference numbers or case numbers provided by the bank.

Considerations and Limitations
•Timing: Reversals are more likely to be successful if requested immediately after the transaction. Once the recipient withdraws the funds, reversal becomes significantly more difficult.
•Bank Policies: Each case is subject to FNB's policies and procedures, and not all reversal requests may be approved.
•Legal Grounds: In some cases, you may need to prove that the transaction was made in error, which might involve legal documentation or further verification.

Useful Tips
•Double-Check Details: Always double-check the recipient’s phone number and amount before confirming an eWallet transaction.
•Transaction Alerts: Set up SMS or email alerts for transactions to catch any errors quickly.
•Contact Support: For further guidance, visit the [FNB eWallet page or contact their customer support.

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