SASSA is no longer allowing people to change their phone number on their website due to a number of reasons, including: •To prevent fraud and abuse. SASSA has seen an increase in fraudulent applications for the SRD grant, and changing the phone number can be a way for fraudsters to circumvent security measures. •To improve efficiency. SASSA is processing millions of SRD applications, and allowing people to change their phone number would add to the workload and make it more difficult to process applications quickly. •To ensure that beneficiaries receive important information. SASSA uses the registered phone number to communicate with beneficiaries about their applications, payments, and other important information. If the phone number is changed, beneficiaries may miss out on important information. If you need to change your phone number, you can do so by submitting an appeal on the SASSA website. You will need to provide your ID number, the old phone number, and the new ph
Call Centre Agent (Hospitality) Are you looking for a Call Centre role? Are you available immediately? We are expanding our operations and are looking for Call Centre agents who can join our International Contact Centre based in Cape Town.
Key Responsibilities
- Average of 60-70 calls a day per agent
- Provide support for general hotel reservations, including new bookings, cancellations, modifications, and reconfirmations
- Agents will be upskilled over time to more complex/higher-value interactions as business needs require
Experience
- Customer service: 1 year (Preferred)
- Desired Skills
- Customer Service
- Multi- task
- conflict management
- Time management
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